I have been trying for 3 weeks (now into hour 13) to get my deceased husbands account switched to my name. I thought this was finally dealt with after another 2.5 hour call yesterday but woke up to no service at all today. Still on hold right now, ha...
I just got a call from someone claiming he is from Telus Sales & Promotions team offering me the new iPhone 16 pro max for 35% discount with 100 GB 5G+ plan. He said his name is Mark with employment ID P1273. I believed that this is legit but when he...
I learned today that the Optik TV app is not available for Samsung TVs. This is directly contrary to what I was assured by the TELUS rep when I decided to switch to TELUS. As a result, I need four more Optik TV boxes. I tried to order them online tod...
I'm not sure what forum to put this on so I'm posting here. It's getting ridiculous how often we have someone come to our door on "behalf of Telus." It's every 3-4 months and they are also frustratingly persistent. They take a advantage of peoples po...
The Self Booking too for Moving is not working online, I have tried multiple times to call and keep getting disconnected. I am not sure how I am supposed to book moving my home services if I literally cannot access anything to help me with this. Has ...
I am continually be charged for services I haven't received. I am on the fourth month in a row where TELUS has screwed up my bill. I have received only one bill where they could actually charge me and i'm being charged late fees. If this continues I ...
Dear Telus Support, I hope this message finds you well. I am writing to bring your attention to a billing discrepancy that I have noticed. My last day with Telus was on August 15, yet I received a bill for $153 for the month of September. Additionall...
I've been getting toss around with different agents about the renewal of my account. My home services contract ended and the only way I knew was the notification of data overage on my internet, because I was on unlimited when I'm on a contract. I've ...
Anytime I am on my home wifi, I amblocked from accessing the Telus website and I am unable to log into my account via the app. I get a Cloudflare error and it says to contact the website. Well I called and was on the phone for over an hour, and my is...
Having problems with getting stations ordered called telus and they canceled programs and left me with a bill over 400 dollarsWanting to get the programs I ordered from them seems to be a problem was put on hold for over an hour and then hung up on m...
