My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Latest topics

Overdue account from over 10 years ago

Hey does Telus keep track of older accounts? Got a letter from a collection agency with my address I’m living at but doesn’t provide the whole account number. I can’t remember is this is actually mine or not. When I called the agency, they’re now say...

Kirthais by Neighbour
  • 2333 Views
  • 3 replies
  • 0 kudos

INTERNET CONNECTIVITY

Our internet keeps cutting out. Telus has been the best internet we've had but we might have to switch after this. All of our routers are good, we had a tech come out and tell us it was a problem on Telus'back end. If they can't fix this and give us ...

Ryan117 by Neighbour
  • 912 Views
  • 1 replies
  • 0 kudos

Fraudulent Activity

So a Telus agent had contacted me regarding a offer which I would get unlimited data with an iPhone 15 Pro Max for the two lines I have on my account. A week later the devices arrived and on the same day I received another call from a supposed Telus ...

Boaly100 by Neighbour
  • 2393 Views
  • 4 replies
  • 0 kudos

Account locked

My account is locked and can't reset my password. I'm not receiving any of the reset password or login link emails. I've checked and it's not in my spam mailbox.

link1927 by Neighbour
  • 1178 Views
  • 1 replies
  • 0 kudos

Home services cancellation

I cancelled all my home services effective May 9/2024. I gave plenty of notice and was paid in full up to that date (month to month/no contract). On May 10 I got a bill for just Internet (my services included Optik TV & Internet). Called Telus custom...

KH07 by Neighbour
  • 2725 Views
  • 8 replies
  • 1 kudos
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