Contacting customer service
For the love of God can you please hire some more customer service representatives? We shouldn't have to wait over 40 minutes to get someone on the phone.
My Account: Home and Mobility
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Collections sent after me and wont leave me alone m
Telus suspended my home services due to an unpaid bill (my fault but I was sick) and then when I went to get everything up and running again it was a nightmare. But the worst was that 2 weeks after I paid off my bill. I was sent to collections. Now f...
Unlinking a service from MyTelus
I forgot that I used my email address for my mom's pay and talk service. I just signed up for Telus Home Security and used my email which is linked to my mother's account. How can I unlink a service from an account?
Not getting internet bill notification
I only have one account with Telus for home internet and the email notifications work just fine to send the receipt after I've paid, however the Bill Notification that is promised with paperless billing is not working. I've called multiple times and ...
The MyTelus Profile name has changed
I have been using Telus for several years. I managed both my account and my mothers "linked"account. After my moms death, someone at Telus changed my profile name from Scott to Marilynn. I've been trying to sort this out with the Telus agents however...
Top-up via bill payment?
For some reason my automatic top-up for Prepaid Talk & Text 15 didn't go through five days ago due to a "credit card error". I had updated my prepaid authorization data to a new card number on February 6, and the payment went through all right on Feb...
Fraudulent account
Just found out that there's an account opened on my name that I don't recognize.Can't reach support.Who do I contact?
Getting harassed and billed again and again even after porting out
I want someone with responsibility and control to contact me ASAP. I am done with Telus and want to be out of this billing cycle of TELUS. I am done with TELUS and never coming back to TELUS even in my worst dreams. I Cancelled my service two months ...
Resolved! Cannot sign in to telus mail on google
Hello, I am having issues with signing into my telus mail in google. I am using the same log in information as i am when logging into My TELUS however google mail does not seem to like my password (which i use to log in to My Telus). It keeps saying ...
Resolved! Telus Mastercard gift card
I redeemed points off my account to get a $100 Mastercard Telus gift card. Can I use this card in stores or just for telus products which would be useless.. thank you Jellybean1
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