Resolved! Redeemed rewards for amazon card. How do i get the card
I redeemed points for an Amazon card. How do I get the card?
My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Unhappy
Account [mod edit - personal info] - this account has been disconnected twice in November winter months I might add, and now it’s not even the first week of December. I would like to put a complaint in as this is ridiculous 3 times in 5 weeks and I’v...
Upgrading my service
I'm trying to upgrade my services bundling Internet and TV and the online system sends me to Telus Assist rather than to Checkout. I've spent over an hour waiting for a live assistant and then they aren't prepared to give me the online deal.
Billing prices shooting up, customer service GONE
In September, my bill was $164. In October, my 'discounts' ended and it shot up to $194. Telus loyalty dropped it to $173 for November - on a 2yr term. The December bill is $187. Tried to contact Telus - can't find a phone number. Tried chat - no age...
Multiple lines under 1 family plan account: porting out
I have 4 lines under 1 account number (family plan)Can anyone advise what will happen if I port out 2 lines? (one being the original phone number on the account).Will Telus close out the 2 remaining lines? Or will they remain under the original accou...
Home
My father is 98years old and I wanted to know why there is a bill of 500when there should be a code for the movies I am hoping that my father doesn't have to for this is something that he doesn't have to pay
Top level log-in page
I have all my log-in pages bookmarked, the last one I tried for Telus was this one I think:https://forum.telus.com/t5/Forums/ct-p/Forumsbut there is no login link on it. Which is THE ONE page where I can log in and which already hosts a login link an...
Application charged two months in a row (did not purchase an app)
2 months in a row I got charged 18.99$ for purchasing an app for which did not purchase. Last month I called Telus and they told me they could not help that I need to call the app company or something. I don't know who to call as my bill only indicat...
refund has not been sent in 18 months.
My account was canceled back in around May 2022. due to a new offer. However the refund check hasn't sent out and I didn't noticed it until yesterday. I used to trust Telus is a ESG company and will always take care of their customer to a higher stan...
Resolved! Credit for recent account closure
I recently moved from Telus (Business Mobility) to Bell. The final Telus billing shows a credit owing of about about $50I was wondering, if Telus will offer me this credit as a cash/cheque payout ?Or can this credit amount be adjust against my other ...
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