I am hoping someone in management reads this. We are customers from back in the BC Tel days and have spent many hours on the phone trying to renew our service agreements. All attempts have ended in frustration and massive bills. We were quoted our ne...
My wife and I are Telus Mobility subscribers. I kept my phone after my Bring it Back deadline. My wife's phone is still on contract with Telus. I would like to switch to Koodo because I now own my phone and we are in an area where we can't get 5G so ...
Telus still lists a Calm subscription from Rewards in many spots on their site, but when I tried to redeem it today, it said no rewards available. There has been no indication that those rewards were ending. I used chat and was informed that "Due to ...
Not really a question.. but a shout out to 2 helpful agents. I had a problem with my account, twice. On Sept. 7 I got agent Roby and on Nov.10 Angelo. Both were courteous, friendly and knowledgeable. It took some time but the problem was solved. Than...
Is there a way I can change the order in which my mobility and watch lines are showing on the app. Right now, its the watch showing by default and I have to manually change to Mobility every time. Did so many chats and calls with agents but no fix ye...
Is the login via MyTelus iOS app down? Can’t login, tells me email or password incorrect.Can login fine via website and browser.
I’m trying to set up my starter pack wifi boost…I do everything correctly then when I get to the part where it says to wait for the blue light to be solid it is but it’s not recognizing that on my app and won’t let me continue.
Ever since I set up my home internet service, I have had non-stop phone calls from telus offering me opportunities to upgrades my services or to hear about their ~amazing~ or ~wonderful~ new deals or opportunities in regards to internet or their mobi...
Hello, Has this reward redeem $15/$25/$50 credit to pay towards bill been discontinued as I don't see it on the mytelus rewards page anymore? Thank you.
Hi, is there anyway to recover deleted e-mails? I inadvertently deleted ALL a few weeks ago. Not just in my trash but are completely deleted....
