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unbelievable disregard for the customer

I wondered if anyone else has had this experience with renewing a telus mobile account. My husband was contacted when our last contract was almost expired. We were given an amazing offer that included brand new phone upgrades and an excellent monthly...

dtopley by Neighbour
  • 3658 Views
  • 2 replies
  • 0 kudos

what happened to the wonderful service of Telus?

I have been a Telus customer for close to 20 years. I spent some considerable time looking at the new rates, and they are disappointing. There is no more loyalty from Telus, rate increases that happened regardless of my signed contract, and the curre...

KenH by Neighbour
  • 2742 Views
  • 2 replies
  • 0 kudos

Resolved! Rewards Program

Hi there. There is a contest listed in the rewards catalogue for and Xbox S series. To enter you redeem 2 points. I have entered this and the email confirmations I get are for the contest to win BC lions game tickets. I have a screen shot showing I e...

Jasesak by Neighbour
  • 4288 Views
  • 3 replies
  • 0 kudos

Decoders

I received a message from telus my telus optical decoders were returned to their destination I need them to be sent back to me

122Perla by Neighbour
  • 1420 Views
  • 1 replies
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Resolved! 80$ fee to link account

Hi there, I am a bit suspicious. I am a freelancer and I saw a message about translating a story from English to Dutch. i did the translation and I had to submit it to the following email: telusserivic@gmail.com. Now they are asking me to pay an 80$ ...

Maron by Neighbour
  • 5986 Views
  • 3 replies
  • 0 kudos

Issues printing Canada Post Return Label

You can no longer print the return label online, can this be fixed? Is there a new code or link to generate a equipment return label? Do you have to contact Telus every time in order to get a return label? Optional: You can generate, download, and pr...

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Kane by Neighbour
  • 6994 Views
  • 1 replies
  • 0 kudos

Orders

So I ordered the PureFibre bundle that gave me a free Samsung 55" 4K TV and they said the TV will ship 4-8 weeks after I've activated my services. So 11 weeks go by and still nothing so I start making phone calls and turns out neither telus marketing...

Flavour by Neighbour
  • 1815 Views
  • 1 replies
  • 0 kudos
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