For a month or so now, I cannot manage my channels using a Web Browser. I've tried using Chrome, Safari (both on MacOS) and MS Edge (Windows/Parallels on MacOS). All produce the same error - "Something went wrong", no additional information. Any ide...
Hello, I was just setting up a new phone and there were multiple data charges placed on my account even though my plan is Nationwide Talk and Text 15, which doesn't include data. The charges have totaled $64.93, which drained all the money I had prep...
I have not been able to access my account usage or my device plan details tabs for the past week or two. This problem persists across platforms and browsers and in the app just wondering if this is account specific or a general system problem?
Any time I use Telus support and request a call back on my cell phone, the support call back never rings on my phone -- I get 3 messages in voicemail and that's it. I have turned off call control -- makes no difference. So I am stuck with chat -- ok ...
Recently we moved to a condo with 4 TVs so I requested to have them all up and running. I now see that at some point my monthly billing will reach upwards of $300 at some point. I'm currently online with Telus to see when the "promotional period" for...
I have a Peace of Mind plan for my phone to use in Canada and the US, and an access plan to share the data with my tablet, but when I go to the US my tablet still incurs Easy Roam charges. I don't see anything in the terms of the plans to indicate th...
Why is it every time I try to look at my account details, I find the web site is slow to the point of my giving up waiting. Today is no exception. I find my bill this month was some $10 more than usual so I wanted to see my bill. Unfortunately, the s...
I just got a text from a 4 digit number (7626) and the message is as follows:"TELUS: Welcome to USA! You have Easy Roam with a daily charge of $14. You'll only be charged on days you access your Canadian plan's data, send a text, make or answer a cal...
I am now being charged over 750.00 for the equipment. I was told it was free with a 2 year contract. Any help would be appreciated.
Today Telus salesman came to our townhouse complex and knocked every door that has telus connection. I was paying 75$/month for 1gb fiber optic internet. My contract ends 3/25. Today they offered me 65$ for optic tv and Internet. I asked if there's n...
