I have a problem with my mobility bill, it is missing a credit I used to always receive every month and would like to review my account to find out why and have it re-instated.. I need to speak to a live agent to review my account, but have been on h...
Will Telus add Hardware Security Keys like Yubikey for account security?I really don’t want to install another app to attempt to improve security. Hardware keys are my preferred choice for account security. Some social media & email providers, cloud ...
I had redeemed my points for a gift card, after confirmed, it said will send a email with special instructions how to redeem the code. But I didn’t get any email with the code. And recent activity showed I had redeemed 45 points for $50 gift card. Ho...
I have an old flip phone with which I've been using Telus for a while. I recently bought a new smart phone and intended to continue to use Telus but my old SIM card didn't fit the new phone (standard vs nano size). I bought a new SIM card, activated ...
Is there a way to obtain bills older than 18 months?
I have emailed Report.Damage@telus.com multiple times, called, chatted, repeat, repeat but no action or even reply from the department “responsible”.Telus broke my gate during the installation process and didn’t do anything about it. What am I suppos...
We received a phone call with caller ID "Telus". Male caller with strong accent said he wished to give us a $40 monthly loyalty discount on our phone bill. I ask him if he was a Telus employee, he said yes. I ask him his name and employee number. He ...
5 HOURS on the phone with people located overseas yesterday getting juggled from person to person, NOT ONE OF THEM with the slightest clue about how to help me. Only to be told we will call you tomorrow... NO CALL. We get an alarm system INSTALLED BY...
I took the chance at Black Friday and choose a Iphone 13. On top I got unlimited 100 for $67 (instead of previous $85. Today my billing shows $77 thus I tried to speak or chat to Telus. But they are closed and offer me a call back in 2 days at the ea...
