I have an old flip phone with which I've been using Telus for a while. I recently bought a new smart phone and intended to continue to use Telus but my old SIM card didn't fit the new phone (standard vs nano size). I bought a new SIM card, activated ...
Is there a way to obtain bills older than 18 months?
I have emailed Report.Damage@telus.com multiple times, called, chatted, repeat, repeat but no action or even reply from the department “responsible”.Telus broke my gate during the installation process and didn’t do anything about it. What am I suppos...
We received a phone call with caller ID "Telus". Male caller with strong accent said he wished to give us a $40 monthly loyalty discount on our phone bill. I ask him if he was a Telus employee, he said yes. I ask him his name and employee number. He ...
5 HOURS on the phone with people located overseas yesterday getting juggled from person to person, NOT ONE OF THEM with the slightest clue about how to help me. Only to be told we will call you tomorrow... NO CALL. We get an alarm system INSTALLED BY...
I took the chance at Black Friday and choose a Iphone 13. On top I got unlimited 100 for $67 (instead of previous $85. Today my billing shows $77 thus I tried to speak or chat to Telus. But they are closed and offer me a call back in 2 days at the ea...
I got a message about a request to transfer my number to another service provider, and I can't get through to support. What should I do?
Every year I go back to the UK to visit family and I set up a vacation suspension via the chat line. ($15 per service per month) Each and every year this does not happen and I have to spend hours on the chat line from the UK to get it sorted. This ye...
Last night I got a call from Telus. And this guy offered me a better plan and with reduced monthly rate and I waited on hold for 1 hour while he was getting it put in computer and then I got cut off and nobody called me back as of yet.
