My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Phishing text just after joining Telus

Within a month of joining up with Telus for home internet, etc. during which I provided my cell number, I received this phishing text message. I hope Telus is not vulnerable (or sharing our account details with parties who are vulnerable) to having t...

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martindr by Neighbour
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Telus hours of operation?

Trying to reach an agent after receiving a legitimate email from Telus confirming my "requested account cancellation". Wife spoke to an "agent" yesterday who viewed the same online account info we have available, and told us "that email could not hav...

canceling port-in

Hi. there. I am not good at English. ^^ Sorry. I joined Telus mobile two weeks ago.(before 'Phone-box') But now I have not used Telus until now. At first, I asked for Telus 'port-in' without asking for 'port-out' from 'Phone-box'. But, it doesn't wor...

bobsik76 by Neighbour
  • 2536 Views
  • 1 replies
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2FA for My TELUS logon not detected properly

I have had 2FA turned on since it was first available.I noticed recently when I log on to My TELUS there is a warning prompting me to turn on 2FA. While it's good to prompt users to make their accounts more secure it's a bit annoying to see this when...

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xray by Hero
  • 17290 Views
  • 6 replies
  • 1 kudos

Account Number

I have a 7 digit account number and online banking won’t accept it as a valid account number. Tech support tells me I’m not allowed to use online banking then. I feel like there’s a solution for this that is pretty simple but no one can direct me.

psheriff by Neighbour
  • 9172 Views
  • 2 replies
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Help I think I've been Hacked!

So since I've recently moved the information on my Telus apps I noticed began to change. For example, my guest wifi network disappeared one day in my app...I just blamed that on "The Gremlins" lolThen in the same day on both my banking app and Telus ...

BCF by Neighbour
  • 7628 Views
  • 4 replies
  • 0 kudos

Is this a scam offer

Hi! Thanks for choosing Telus,As per our telephonic conversation, we have the best deals for all the latest devices.Your requested deal is as follow:Received a call telling me they had a promo for $45 a month including a new phone and they emailed me...

Telus Rewards Points

Used my Telus rewards points to get a dining gift card. Tried to use it at East Side Marios and the card is empty! No cash value - what gives Telus?

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