Last night I got a call from Telus. And this guy offered me a better plan and with reduced monthly rate and I waited on hold for 1 hour while he was getting it put in computer and then I got cut off and nobody called me back as of yet.
Hi I signed up with Telus and they told me how much I would be paying and my bills are way over what I signed up for. I like to cancel both phones and return both phones. At least with my other provider my bills was always true to what I was promised...
Okay TELUS! This is alittle ridiculous already, our payment was made October 30th, it was applied to the wrong account and we had to track it down and request for it to be applied to the right account. We were told by the individual who took our call...
I received an email from this sender business.orders@telus.com and accounting@efry.com?
I am trying to CHANGE my internet package through my account online. I get through to My Plan, and select MANAGE or CHANGE and the site gets hung up and “fetching” spins forever on my iPad. I have also tried to do same through my computer on Internet...
Hi There, I recently switched to an iPhone and I can't seem to get the Telus app to login. I can do it on my laptop browser with the same login/password, but on the app, it continually tells me my login is incorrect. I've tried resetting my password ...
Got a text from Telus after the storm that any data overages from Hurricane Fiona would be reversed on the next bill. I'm still getting charged the regular amount. Why have these charges not been reversed?
I have been trying to call you guys since September 22 to pause my account after I lost my phone. I found the phone a few days after but need the account paused as I got a second number when it was lost. I have sent emails which bounce back since you...
I have 2 accounts (Home & Mobility) registered under one profile online. I've always logged in & would see both accounts and would just click on which I'd like to view/pay. I'd also get email saying bills were ready for both accounts.My Home account ...
Anyone having trouble accessing the (supposedly) 24/7 telus assist chat?? I click the link to open the chat and it does nothing but all of the other help links on that page work just fine (of course ). Google chrome, updated today.
