My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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2FA for My TELUS logon not detected properly

I have had 2FA turned on since it was first available.I noticed recently when I log on to My TELUS there is a warning prompting me to turn on 2FA. While it's good to prompt users to make their accounts more secure it's a bit annoying to see this when...

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xray by Hero
  • 17412 Views
  • 6 replies
  • 1 kudos

Account Number

I have a 7 digit account number and online banking won’t accept it as a valid account number. Tech support tells me I’m not allowed to use online banking then. I feel like there’s a solution for this that is pretty simple but no one can direct me.

psheriff by Neighbour
  • 9234 Views
  • 2 replies
  • 0 kudos

Help I think I've been Hacked!

So since I've recently moved the information on my Telus apps I noticed began to change. For example, my guest wifi network disappeared one day in my app...I just blamed that on "The Gremlins" lolThen in the same day on both my banking app and Telus ...

BCF by Neighbour
  • 7720 Views
  • 4 replies
  • 0 kudos

Is this a scam offer

Hi! Thanks for choosing Telus,As per our telephonic conversation, we have the best deals for all the latest devices.Your requested deal is as follow:Received a call telling me they had a promo for $45 a month including a new phone and they emailed me...

Telus Rewards Points

Used my Telus rewards points to get a dining gift card. Tried to use it at East Side Marios and the card is empty! No cash value - what gives Telus?

How to ban Telus Marketing Calls

Everyday I get marketing calls from Telus on either my landline or cell. Ive asked these agents in India many times to take me off their list, but these people are only following a call sheet. They don’t decide who to call nor can they remove a numbe...

Chrisq by Organizer
  • 4263 Views
  • 4 replies
  • 3 kudos

Satellite Remote control

Remote died but I have 3 total in the house, so I tried to sync a different one to a box and tried following the online instructions but to no avail. Need help

Stray by Neighbour
  • 4737 Views
  • 1 replies
  • 0 kudos
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