My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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TELUS Account Security

Not sure what is going on regarding Telus login but take a look at the attached screenshot. It's my name but not my account number and not my phone number. To the credit of Telus, yes, something did go wrong, they got that part right.

logging out

No where to find, can some let me know how to log out of Telus Neighborhood forum please

Tmh177 by Friendly Neighbour
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Telus customer used my email address to sign up

For several months now I've been getting emails from Telus for a customer other than myself. He has the same last name but is no relation and must have just given Telus what he thought was a fake email address as his account went delinquent immediate...

Doug_M by Neighbour
  • 2510 Views
  • 1 replies
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Add on without permission granted

On wed a Telus Rep shows up at my door when I was at work. One of my international students answered, she harassed him with questions while he kept saying please come back when the contract owner is home. He told her when I would be home. She shows u...

Brycguy by Neighbour
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  • 5 replies
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Recent Renewal Rates

Despite TELUS saying that nothing would change (i.e. service and rates) after the installation of PureFibre, they neglected to state that the actual billing would change. It took a while to sort out this but basically rates shot up, under the new bil...

Credit Reference Letters

Hi,Anybody know if Telus can produce a Credit Reference letter if requested for one?I'm applying for a new account with BC Hydro, and they can waive the Security Deposit for new accounts if I have a good bill payment record with another utility bill ...

Resolved! No Pre-Authorized Payment

It seems that billing support is closed right now, so I thought I would check here in the meantime.I’ve had pre-authorized payments setup for about a year and a half now with no issues at all. I was just looking at my May bill, and it appears that my...

TheLamma by Neighbour
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  • 6 replies
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Resolved! Account change

I am living in UK, can I transfer my account to my friend who is sharing my apartment?If not how to close it?

Telus Rewards are NOT

Redeemed a Telus Reward for a discount on Garmin wearable today (20% off, $30 discount). No details on reward selection page regarding limitations on reward usage until you redeem points for reward and then note in redemption terms that rewards are n...

Friendliest neighbours