Resolved! Cost of cell phone service.
Why is my cell phone service so expensive? I need a list of services rendered.
My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Resolved! Mobility Bill call location question
Why would Sorrento BC show up consistently on my mobility bill as the location a call was placed at when the call was actually placed in Salmon Arm BC?
Preauthorized payments: need to change numbers
Where do I go to access my billing? This is so challenging to locate!!!!! Thank you for a quick response
Resolved! Complimentary Apple TV for new mobility sign up
I recently transferred (in November 2020) my mobility service from Virgin to Telus which included purchase of a new iPhone SE. The sales agent advised that my new sign up and iPhone includes a one year complimentary subscription to Apple TV. I rece...
English in Quebec
I live in the province of Quebec and I cannot receive notification and emails in English. Does that make any sense? Other provinces get to choose between French and English, and I am forced to receive everything in French.
Interest rate on canelled account
Does anyone know why TELUS charges 40% interest on cancelled accounts?Also, I always paid my bill online and the payments I've made are not showing on my final bill?
Resolved! Changing Billing Due Date
Is it possible to change my billing due date? I'd like to adjust it so it falls on the 1st of each month. Thanks
Telus Billing Fraud? Telus stole my money and would not give back!!!!
I was supposed to receive a promotion rate starting from August, however, my August bill did not reflect it. Okay, no worries, everyone makes mistakes. I called Telus and talked very politely about this issue. The agent apologized and told me that wh...
Resolved! I have cancelled my telus account. My last bill is negative. How telus do the refund to me?
I pay bill by credit card. Will telus auto refund to my credit card? Or I have to contact with telus to get the refund?
Telus Business Practices during the Covid-19 pandemic.
So I recently decided to end my Optik TV and Home Phone service while retaining the Internet.The reason I did this was because of the recent increases in price of Telus Internet.I was a loyal Telus Customer for over 7 years, never missed paying my bi...
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