My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Telus Business Practices during the Covid-19 pandemic.

So I recently decided to end my Optik TV and Home Phone service while retaining the Internet.The reason I did this was because of the recent increases in price of Telus Internet.I was a loyal Telus Customer for over 7 years, never missed paying my bi...

Kimi by Organizer
  • 5470 Views
  • 3 replies
  • 1 kudos

Resolved! $10.00 prepaid plan

After my expensive plan with another carrier expired I search for a new plan and found the Telus $10.00 prepaid plan. Just what I wanted. We are seniors and do not use the cell for other than emergencies and when we go out. I bought the plan in Sept ...

GarryG by Friendly Neighbour
  • 8801 Views
  • 8 replies
  • 0 kudos

Deleted emails

I thought that after a certain number of messages in both the "Trash" and "Junk" folders, that Telus automatically emptied those folders. This is no longer happening....WHY NOT???? Now I go to delete one and find that I can have 200 + messages in tha...

Resolved! Credit due

Recently got a new phone (sept) finally have my $10/month applied to my acct.. (after 2 billing cycles ) I am owed the 2 months that Telus said I would receive when I pitched the phone ..I have spoken to three different agents .. the last said the mi...

Tired by Neighbour
  • 2278 Views
  • 1 replies
  • 0 kudos

It's not a question.

Cancel my Internet 150 and Optik TV home services NOW. For the last 48 hours I have been dealing with Telus Employees telling me they can't cancel my services. Whether by email, PHONE or live chat, I am unable to cancel my home services. 48 hours ago...

Friendliest neighbours