Streaming + Premium will Not activate Amazon Prime

[jmgimpe]

Hi,

I was a Koodo customer and had Streaming + Basic with that account.  Then last month I switched to Telus Mobility and got a new phone.  I then went with Telus's Streaming + Premium.  I was able to activate Disney+ and Netfix (this one was new to me though).  But I cannot activate Amazon Prime and the Telus TV is still set up from the Koodo setup.

This is the message I get when I try to activate Amazon Prime.  So right now I think I am on my own Prime membership from when I had it before I started the Koodo streaming+.  At that time when I activated the Koodo's Amazon Prime I had a message stating that my Prime membership I had would pause until I cancel the Koodo's membership.  But this time with Telus Amazon Prime, I do not get that message, I get the message below.

The Koodo membership was finished on Feb. 27 and I still cannot activate Prime.

Anyone have an idea as to how to activate this?  I have Amazon Prime membership until the end of April and then I need to renew it.  So if I pause it manually, it will not pause until the end of April.

Thanks.

 

[TELUS_Support]

Hi there, we will send you a private message. 

[bobd]

Hi,

I have the same problem. Is there a solution?

[jmgimpe]

Hi bobd.  Their solution was to cancel your Amazon Prime and then try to activate through Telus.  But with my account on Prime, I only have a cancel option and it does not cancel right away.  Mine won't cancel until April 24, 2025.  I hope you can cancel your Prime.

[jmgimpe]

Hi bobd.  I meant to say that I only have a pause membership option but it does not pause right away.  Mine will not pause until April 24, 2025.  I hope you have the cancel membership with your Amazon Prime.