I’m getting Telus internet installed in a few hours. The instructions say to download and log into the Connect app beforehand. When I use my regular Telus login it says I need to connect the account. I try and get this. I don’t have a different email...
I’m feeling frustrated and could use some advice. I recently moved into a new place and agreed to take over my landlord’s Telus Home Security contract, thinking I’d only have to cover the remaining 16 months. However, I just found out that I’m now lo...
I posted a message about lost rewards and a Telus representative sent me a PM with a link to confirm identity. Whenever I click on the link it says it cannot verify my account but I'm still in line for a response and to please return to the social ch...
So what happened to the choice of a Amazon e-gift card to use your points to purchase?? Anyway you can have this option come back? Honestly that was the only thing I used them for because then I could order books, and many many other great Amazon fin...
We were convinced by 2 Telus salespeople to switch from Shaw to Telus. They offered a lot of incentives and assured us that the total monthly amount for TV, security and internet would be much less than Shaw. They also told us that changing our email...
I have been trying to cancel my pik tv and security camera as the promotions on these products ran out and my monthly bill jumped 50%. I called Telus, after getting no where with the automated helper I asked to be connected to an agent. I was prompte...
I ordered a 3Gb fiber plan last week and was told I’d receive an email with plan details. I didn’t. After following up, I learned the agent had misspelled my email, and since emails are system-generated, I couldn’t receive it again. When placing my o...
How can a company that says it is a Communications Network have such awful communications record? They ask for your number to call you back if they disconnect, and then they disconnect and never call you back.This company has the worst customer servi...
After being provided inaccurate information about the Telus Bring it Back plan, Telus filed missed payments and amounts past due to the credit bureau. My credit score has dropped significantly as a result. After over 15 cumulative hours spent on the ...
I ordered the Telus Calendar in November 2024, still nothing! I realize there was a postal strike but that was resolved weeks ago! Please provide a status update.
