Balance disappeared

[Pablo]

I left $5,00 on my balance last month. Today I tried to top up my prepaid phone and for my surprise 18cents disappeared from my balance. As there is no way to top up $15,00 I have to top up $20,00 to be able to activate a $15,00 plan. Does anybody had the same problem with balance disappeared and Know why this happened?

[Fabylous · Accepted solution]

Hi Pablo, 

Did you try and log in to your account to see what the history of the transaction was?  If you're still having trouble, visit us on our Twitter or Facebook page, we'd be happy to take a look.  Thanks.