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Why Two account number showing up in My Telus Web?

NoraC
Neighbour

When I log into 'my Telus web' account on my PC, it's showing two account numbers. The first one with 6 subscribers is mine and I have access to it. The other account number is ******ed out and I have no access to it or why it's even there. It even has a balance showing on it. If you have similar experience please advice. 

 

When I log into my telus app I do not see the 2nd account number.

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

That's odd. We can look in to that with you. We'll send you a private message to discuss further.


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