Can’t arm and de-arm directly on panel

[fs5qc]

Hi,

I need help I can no more de-arm my panel directly with my code I need to use the Telus MC app

I call support about it and the only thing they do is reset it?

[El-Eric · Accepted solution]

Hi there @fs5qc If I understand correctly, you have your own code to arm/disarm. Let's say your code is 1234.

You walk up to the panel and you type in 1234 and you are unable to disarm your panel? What error does it give you?

[El-Eric · Accepted solution]

Hi there @fs5qc If I understand correctly, you have your own code to arm/disarm. Let's say your code is 1234.

You walk up to the panel and you type in 1234 and you are unable to disarm your panel? What error does it give you?

[fs5qc · Accepted solution]

Sorry for my late answer if I am trying to arm it directly I input my code like 1234 but it stay stuck on the keypads screen so I can’t de-arm it.

The only way that I got to use my system is with the app and is not safe.

[fs5qc]

Also when I arm it on stay mode the status lights on the panel are red but they are supposed to be yellow.

[El-Eric]

Mine arms to a red light as well so I believe that's normal. Are you still having issues? Can you send me a message so I can take a look at your issue?