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Charged for over a year for no security service

Kfrib
Neighbour

A Telus representative called me a year ago, to sell me home security. After I found out at the end of the call we had to use a mobile app, I told the representative I did not want the service. No home security was installed in my house, there was  zero security service.  I didn’t realize for over a year I was being charged on my visa for a service that was cancelled. The Telus rep I spoke with today said, “you should have called sooner, there is no record it was cancelled and we will not reimburse you” I have been long a time customer and I am extremely disappointed. 

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

That's definitely odd. We can investigate this for you. Send us a private message and we can discuss further.


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