Monitoring Centre never calling for alarm triggers

[Alexander74]

We just switched from Bell Smart Home monitoring to Telus and I could not be more unimpressed. So far we’ve had a few triggers by accidentally opening the doors without disarming, also my dog barking at home triggered the glass break sensor when we were gone. But the issue is we never receive a call from the monitoring centre either by phone or at the panel. When I was with Bell it was within 10-15 seconds there was someone on the panel asking me for my verbal password which made me feel safe and secure. Not once so far with Telus which is weird because all I hear is Telus owns the ADT security which Bell was subbing out from Telus, how can the owners have worse service??? Currently on hold trying to connect with an agent AGAIN to explain this issue. I either want this resolved or I want out. 

[Rocky3]

"also my dog barking at home triggered the glass break sensor when we were gone."

I gather you alarm sounded at home during this for many minutes if not longer, so yes they should have called. 

I know they did not call if the alarm was turned off within a short time.

[TELUS_Support]

@Alexander74 we totally get how you feel. Did you get through to a rep?

[Rocky3]

@TELUS_Support working on Saturday, thank you. 

[Alexanderlao]

Happened to me too 2x now with false window alarm at 2am and no one called 

[TELUS_Support]

We apologize for the troubling experience you had with your window alarm, Alexanderlao. Your safety is important to us, and we will be sending you a private message shortly.