Pathetic service

[Minisharma]

Dear  Team,

I am writing to express my deep frustration regarding the new service installed on February 20, 2025—specifically the camera system—which has not worked since installation.

Despite multiple calls, follow-ups, and even speaking with members of your management team, there has been no resolution or meaningful response. This delay has severely impacted my business, which has been effectively on hold since the installation date due to the lack of service.

This situation is completely unacceptable. I trusted  to provide reliable service, and instead, I have experienced nothing but ongoing issues and lack of accountability. I am requesting immediate action to resolve this matter without further delay.

Please treat this as urgent and contact me with a solution promptly.

Sincerely,
Mini

[TELUS_Support]

Hi there, thank you for reaching out and sharing this. We sincerely apologize for the ongoing issues you've faced since your installation on February 20. This is absolutely not the experience we want for any of our customers. Please send us a private message with your account details so we can escalate this right away to the appropriate team and work toward a resolution.