Scammed into signing up for home security system

[CS4]

Hello,

I was literally scammed by a Telus employee who called me in October 2024 about an offer for a FREE Telus Home Security system. The employee assured me this is an offer to Koodo customers and I would receive the security system for no charge (no monthly fee whatsoever). To my shock, I received a $200 bill from Telus. Upon further review, I noticed that I was signed for a 3 year contract with Telus for home security for a monthly charge, which I cannot cancel unless I pay a $300 cancellation fee. I never consented to signing up for this.

I called Telus yesterday and they said they would have a supervisor call me, but I never received a call back. I am extremely disappointed by Telus and I cannot believe I was scammed by an employee working for a reputable company. 

Please have someone call me to discuss this. 

[TELUS_Support]

Hi there, were you able to get assistance with this? 

[hiudge]

I have similar experience where a rep called me and said that I can have Home Security added to my account for same price I was paying for other services.  I even asked if there was catch and lady insisted that there is no catch.  To my surprise I see a separate bill for home security which includes installation of $300 which is separate from my regular services.  All the guy did was plugin a camera in my garage to an outlet and they gave me 2 smart plugs.  I can purchase these items cheaper on Amazon.  Been trying to get a hold of someone at Telus for 3 days without any luck.  Do not get suckered into signing up for Home Security plan.  

[TELUS_Support]

We're sorry to hear about your experience—that’s definitely not the kind of service we want to provide. If you still need assistance, please send us a private message, and we’ll be happy to look into this for you.