Is it really 3 to 5 days for Subscription services support? That's what the contact form stated.
With the discount on Telus Online Security, I ordered the "Complete" offering. I later decided to upgrade to the "Ultimate" plan and did it online. While the billing immediately updated, my account with Norton didn't. It's still showing the limits of the "Complete" offering and is asking me to activate credit services, which still appears to be active under the "Complete" limitations. When I try to reactivate the credit services, it fails. I called Norton support and they told me Telus put me on the wrong plan, and that my current plan doesn't even have credit monitoring. So now I have to wait for someone from Telus to look into this in "3 to 5" days? If I cancel entirely and signup again, it looks like I might lose the current 24 month discount.
