Hello, we are senior citizens and all of our motion detectors/sensors have been beeping incessantly for days, and are being bypassed. It started with one, then two, then three, before they all started beeping with error messages. When we called Telus they said it was a battery issue (but all the email notifications just say bypassed not low battery), and they told us that they would charge us $200 to send a technician out to look at it. We were concerned about all the sensors being bypassed at the same time as it is a matter of safety and security and we are paying for this service. After multiple requests, they finally sent a technician over today. The technician advised that there was a system update on their end, so it was NOT a battery issue, and that he needed 5 minutes to fix it and has been fixing this for everyone. We asked him to check all the sensors/doors and batteries and he said everything was working. While he checked them, we received messages saying "tamper detected", "end of tamper" and "back online" so everything seemed to be working. Shortly after he left, we received a front door "low battery" message (rather than bypass) and the beeping started again for the door. Are all the doors and motion sensors going to fail one by one again with error messages and beeping just after the technician leaves? We are worried sick about our safety and the safety our house and the beeping is driving us nuts.
Now we arm the house as 'away' before we leave, but it is changing to 'stay'. Previously the motion sensor lights would flash as we walked by but now no light comes on at all. Rather than fixing the sensors after the Telus-initiated upgrade and checking all the batteries, did the technician just disable all the sensors to stop the beeping? We had one hour of reprieve before the beeping started again and are extremely frustrated and exhausted.
