Why do I constantly have to call Telus back..

[Aswankster]

Every month there’s a mistake of some kind.  Every time I contact Customer Service or Support, the rep, where ever in the world they are, make my changes, we agree on the changes, but the very next month I’m billed without that current mistake being corrected.  This is getting ridiculous and getting worse.  I’m about ready to change.  Oh ya, Pause Rewind, Fast Forward seldom is a working function as advertised…  As Telus gets bigger the Service is getting worse.:canada:

[jackrabbit000]

I'm having the exact same issues as you.  I have to call them nearly every single month to get my billing fixed.  Every single month is a different billed amount and usually an increase.  Telus service agreements mean absolutely nothing to them.  Wasted so many hours on the phone calling them and being on hold forever.  Seriously considering moving back to Rogers/Shaw.

[TELUS_Support]

Hi there, we’re really sorry to hear you’ve been dealing with repeated billing issues — that’s absolutely not the experience we want for our customers. If you’re still in need of support, please send us a private message with your account details. 

[TELUS_Support]

Hi there, we're truly sorry to hear about your ongoing billing issues and the trouble you're having with your service features — we understand how frustrating and exhausting that must be.

This isn’t the experience we want for any of our customers. If you still require assistance, please send us a private message with your account details.