Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I called Telus today trying to cancel my home security plan. After waiting for 1hr hour and 10 minutes, I finally spoke to someone. She's trying to tell me that I'm not the account holder. I've been with Telus for over 20 years and and i've added my ...
My initial Telus 5 year contract included some battery replacement. Just renewed for another 5 years, for the same monthly cost, even though the equipment is now 5 years old and many sensor (23) batteries are coming to the end of their life. Sure eno...
I received this, is it from Telus, looks very strange?Bonjour, Votre dossier montre qu'il serait possible de faire une nouvelle mise à jour de votre système d'alarme. Si vous voulez en savoir plus, vous pouvez me contacter pour profiter de nos forfai...
I was driving on a highway today, with a Telus technician dodge van ahead of me. He was all over the road, crossing over into the oncoming lane, almost hitting the ditch. No signal lights when turning.
discount@telus-web.com
I recently purchased a home with Telus smart security installed. The previous owners did not transfer the account to me and they did not give me the codes. There's no way to access the system as the old owners are not reachable. Can I get access to t...
I changed internet provider and the camera disconnected, I have a adc-v723, I tried everything, even a factory reset, the camera can connect to the new internet but it doesn't connect to the Telus app and the camera is now unusable, any idea on how t...
I signed up for Telus SmartHome with our internet renewal as the agent told me she was able to provide a promo price on the internet and home phone plan, if we signed up for SmartHome, also at a promo price. Seemed pretty good at the time as the over...
How do I get my number removed from your telemarketing department. I ALWAYS hang up on these calls. I have absolutely no way to verify that this is spam. I will never sign up for anything over the phone. If there is a service that I need I will call ...
There are telecommunications wires that are hanging loose onto my property, one falls into my hedge and one drops directly in front of my gate making it hard to pass. Telus has agreed to come to my house to deal with them twice but on both occasions ...
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