Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Yesterday I had an installer come to my home and install (upgrade) our security system. The process was one of the most frustrating experiences I’ve had in recent memory! It took HOURS for the online support to discover my email was associated with m...
I've been a Vivnt customer for years and Telus recently bought them. I've been notified that my system is too old and requires an upgrade. I've tried numerous times to schedule and appointment explaining to them that I can only be at home on Fridays....
Just curious if the extended wait time, the non responsive AI call in were specifically designed to allow customers to research other companies' systems. If so it has been highly effective... Also gave me time to send an official complaint.thank you
Telus, I don't have 4 hours to sit on the phone while your employees do whatever it is they do. Come and fix my cameras and my internet. I'm paying $311+/month for a system that almost never works. If I have to phone and sit on your lines for hours I...
I recently installed a Telus ADC-VDB750 video doorbell. I know that I can view video from it on the Telus Smart Home app. Is it also possible to link it to my Google Nest Hub so that I can view the camera live video on that larger screen?
Let me count the ways. My bill in February was $575 for two defunct cameras that I sent back. Finally credited after I called them. 3rd camera sent, also not working. I phoned Telus (hours on hold again) to ask to scrap the plan I got when I had rene...
When renewing my internet/tv/security in December, the ‘team leader’ told me I could get a doorbell camera, $2 a month and they’d reduce my other plan by $3. Since then I have had 3 non-working cameras. The first 2 were sent back, to which I then rec...
I got a call from 1-844-368-7379 and they left a voicemail saying ““Hi it’s Lachlan with Telus this message is for Clifford just letting you know you do have a special offer here to please give us a call back at 1-844-368-7379 thank you.” Is this as ...
I have an ADT by TELUS home security account, and some of my security devices are not working properly. I spent most of my day on the phone, being transferred from one department to another a total of five times! The phone call durations were 30 minu...
My Telus SmartHome app stopped wanting to load the app and will not open anymore. I still have a connection and the location still recognizes my device when it is at home but the app will not load so I have no control over my system while I'm away fr...
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