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Delay in sports brodcasts
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February
I was under the impression that Telus had solved the 30 to 40 second delay on sports broadcasting. Hockey games, basketball etc. So disappointed that I keep hearing the score and highlights from friends before I can see it.
Anyone else having this issue?
21 REPLIES 21
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February
Our Optik team did release a patch last year to reduce the feed delay as much as possible, and continues to work towards reducing it further. It's definitely on their list and of high priority to have resolved as quickly as possible.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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February
I’ve had Telus TV for two years and the delay vs my friends on all sports has not improved. My contract is about to run out and I’m looking to switch based on this. Is there anything that can be done at the user level to improve this?
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February
As stated, our team is working on this issue with a high priority. There are a number of reasons why feeds can be delayed, from content control and technical adjustments at the broadcaster level, to the signal being processed before being sent to someone's television. Our team is aware of the delay and will have it reduced as much as possible as soon as they're able!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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a month ago
Is there an estimate as to how long this may take? Just switched to telus and find this pretty baffling.
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a month ago
Sounds like it’s been a year or more already?!!
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a month ago
Far more than a year. Either they’re totally incompetent or lying. I switched to Sportsnet+ and the delay is gone. Telus blaming the upstream broadcaster is dishonest.
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a month ago
Are you streaming it then or?
My old Telus box worked better than this new optical they pushed me into!
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a month ago
Yes, streaming it. I had Shaw before but can’t recall if I had delays like this. Frustrating when my watch tells me who scored a minute before I see it or if I’m watching with friends. They were always ahead.
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a month ago
I have noticed there is a significant lag in sports games that is unacceptable. I get notifications on my phone that ruin the game and texts from friends that see the action way before I do.
I have noticed there are multiple threads on this issue. Is there a fix? How is this acceptable? Can you even call it "Live TV" anymore?
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2 weeks ago
Can someone please help me with how to fix the delay when watching sports on the new optic digital boxes (Evolution boxes). It’s the new google boxes with Telus.
I have 3 of them and each one plays live TV at a different time. I’ve tried to sign out and back in, factory reset/ restart the boxes. Nothing works. I’m still about 35-1 minutes behind my friends who are watching the same show / sport as my live.
They have the old Telus legacy boxes, and I’ve called Telus about this issue and no one knows how to fix it.
I’ve read Telus is trying to fix the issue but this was back in October of last year. It’s March 2025 now. Is this still not fixed?
Additional info: I have all 3 boxes connected via Ethernet cable and connected directly to my network hub in the basement. I have the same cable running across my house for Ethernet Cat 6. All the boxes are hard wired using the Telus provided Ethernet cable. All 3 boxes play at different times still. Also, the box that is the furthest distance from my network hub (I.e most cable length between) plays sports the fastest - even though it’s still behind my friends regular legacy boxes.
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2 weeks ago
Our team released a patch last year to shorten the delay, and are aware that a smaller delay still persists. This is high on the priority list to reduce as much as possible. While we don't have a definitive date for another patch, our team is working on this as we speak. Appreciate your patience!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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Monday
Just wanted to say that I watched a game on Amazon prime tonight and the stream was crisp, felt almost 4k in comparison to telus live tv.
other features I love, the game is synced to live scores where as on telus tv plus I’m about one minute behind or more sometimes.
other thing I think is great is some indicator that says live just in case someone sits on a remote you can identify easily if you are behind or not.
i do hope telus tv plus gets more improvements to live tv considering the high cost.
im on Apple TV 4K
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Tuesday
Our team is aware of the slight delay in live sports and is working on shortening it as much as possible!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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Tuesday
Just want to clarify, while I appreciate this is being worked on, please don't minimize the issue as a "slight" delay. Every time I watch sports, I can't look at my phone. My friends and family message, I get notifications from fantasy sports apps, I see trending posts on social media. A 1 minute delay in LIVE SPORTS is an eternity.
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Tuesday
They have been working on this for a couple years and does not seem to be getting any better. Where’s this on the priority list? Lost I am thinking.
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Tuesday
I want to make sure the language is clear here, it is not a "slight" delay, 1 minute is a large delay for live sports. When I can hear my neighbour cheering 1 minute ahead of where I am in a game... that's a big delay. On the flip side, if I'm cooking dinner, I can count on Telus to be behind and my neighbour screaming to know when to look up LOL.
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Tuesday
It’s been like this the whole time I’ve had Telus and it’s never improved. Cancelled Optik, went to SN+… delay gone.
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Tuesday
How would it be faster using sn+ app? It's a full ott solution and is near 1 min delayed from live.
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Wednesday
I was referring to the delay vs my friends watching at the same time, as well as notifications from apps. I was always a good 30-45 seconds behind or worse. I don’t experience that now. Obviously there is a delay from the source.
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