03-14-2024
11:12 PM
- last edited
Wednesday
by
A-B
Hiya neighbours! I have only just gotten Optik TV. To test it out and get a little feel I have opted for the Basics + Pick 5. Mmm well there's a couple channels that I want to change already.. From every how to and forum I've looked at, they all point to MyTelus.. However, MyTelus regardless of app or browser is not populating my TV package. I get a big ol' "sorry we can't connect to the server, please try again later". Very frustrating indeed, and I very much don't want to call client care every month when I want to swap out a channel... or my overall package. ((Yes my app is up to date, and no it's not an old phone or browser I'm using, and yes I've logged in/out multiple times)).
Anyone know of a fix for this???
03-18-2024 11:49 AM
Hey, I'll send you a private message to discuss further, thanks!
03-18-2024 07:48 PM
July
I need help with the is as well
July
I need help with this too
July
Hello, we'll send you a private message to discuss further.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
October
Hey I need help with this too
October
Also need help with this. Impossible to change your pick channels thru the app or website and they were automatically picked for me.
October
Tuesday
i also need help with this
Tuesday
Have you tried visiting this link: https://order.fibre.telus.com/web/guest/home
If our reply resolved your issue, please click on Accept as Solution to help others in the community.