Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Just tried setting up my first recordings after getting the new boxes yesterday. I went to the guide and set up a recording for the Rachel Maddox show for weekdays at 9pm (channel 804). I just looked in my series set up and it shows it recording the ...
Is there a good place to see where they are making improvements? Feels like these boxes are still in beta testing level.Issues I've foundCaptions often don't work (live or recordings)Captions are giant and don't obey settings for size/color/etcDeleti...
Anyone else find the Android remote poorly made? Every press makes the case crackle or pop. Also, it can't control my receiver volume which gets its input by optical from the TV. Is there a good universal replacement?
Why is the picture freezing and glitching on HD Chanel’s?
We had evolution boxes hooked up yesterday. While everything seemed to go well, we have an issue with our main tv that uses the Sonos Arc soundbar (a Sonos Beam soundbar in another room is working just fine). The new telus box is interfering with the...
Hello! Anybody have any luck getting replacement Bluetooth remotes for the Telus TV Digital Box? I called Telus and they told me they can't send out replacements and I would have to go to my nearest authorized Telus Dealer. I went there and they told...
I had Telus Optik installed 4 days ago. No issues with installation and I am generally happy with everything. The sales rep mentioned that Telus would set me up with some default theme packs and I would be able to change them once everything was set ...
At some point in the past, I had requested an additional set top box and they sent me a "new" one, a TELUSTV-21T. I did some research and discovered the coming wholesale change from old to new Optik TV hardware. At the time I just left the new box on...
I have had Telus TV and Internet for a couple years now and the last few weeks the screen will go blank for 2 to 15 seconds during a show. Happens maybe 2 to 5 times a day. Has anyone else had this problem? And yes I have reset everything, done Inter...
I am asking again. I’ve been asking for years and many other users have been on this forum with the same issue. I will ask again, as this issue drives me right out of my mind. Once you watch live streaming TV, or start watching a PVR’d show - if you ...
