Deleted credit card info from MyTelus

[jace829]

I cancelled my internet service in April and now the deal offer credits I received will now be charged to me. I already deleted my credit card information from the MyTelus site so I'm not sure if my card will still be charged on May 15 as indicated on the bill. Can someone confirm my card will still be charged as scheduled? I don't want to incur any late charges as a results of the deleted info.

[TELUS_Support]

Hi there, thank you for reaching out.

Even if you've removed your credit card information from your MyTELUS account, it's possible that a previously authorized payment method is still active in our system for any final charges. To avoid any disruption or late fees, we recommend contacting our billing team directly at 1-888-811-2323 so they can confirm the payment status and help ensure your account is settled correctly.