Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Internet and home phone on fibre along with Optik TVI'm being billed for Telus Internet 150 but the Speedtest shows Download = 93.75 and upload = 93.62. How should I proceed? Thank you. Paul
On telus fibre with home phone using the fibre.Yesterday the alarm system 'lost' dial tone' and starts it's 'trouble beep'. Other house phones also had no dial tone. Yesterday morning this was at 0430 so I turned off the alarm sound. Later, at a more...
I have a Telus modem T3200M and a Telus wifi hub. The SETUP:Inside the panel where the Nokia ONT is, there is an ethernet cable coming from the ONT going to the WAN port of the modem. From the modem, there are 2 Ethernet cable connected to LAN3 & 4 g...
Is 604 855-**** Abbotsford a local call from Surrey?
I've got a setup at home, where I have my Fibre going into a Mikrotik CRS305-1G-4s+IN, then split between my UDM and my Telus T3200. I originally had the Fibre directly to my UDM, but because it only can negotiate at 1Gbps (UDM limitation), I added t...
Hi all,Just wondering. Does anyone have the same experience?I tried to transfer Telus services to the new address.I started to call Telus December 7th 2021 and it took them 1 week to confirm that PureFibre is available to my address. I think it’s bec...
Hi there,I'm trying to troubleshoot an issue, and looking for some guidance. I have 2 Boosts with a T3200 router. I have all these Google devices (TV, smart speaker) on my Boost network, and my new basement tenant just purchased a Google Nest Hub dev...
I have been paying for 5G 300 mbps and only get 60-100mbps. I have tried to get help from Telus with no luck. Their overseas emplyoyees could not find their way out of a wet paper bag. I wonder how many of thei customers have had this problem. We sig...
I recently discovered a bug in the web interface of a supported router. What is the best way to report this issue to Telus? The regular "Contact Us" methods appear to be more for general service and not device-specific issue reports.
This calling feature is described, but when I go to manage my calling features it's not available to add. I currently have Home Phone + 6 Calling feature bundle, but only have 4 selected.
