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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 122463 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57362 Views
  • 43 replies
  • 7 kudos

Resolved! DAC Compatible with T3200

I've got a setup at home, where I have my Fibre going into a Mikrotik CRS305-1G-4s+IN, then split between my UDM and my Telus T3200. I originally had the Fibre directly to my UDM, but because it only can negotiate at 1Gbps (UDM limitation), I added t...

sharkannon by Friendly Neighbour
  • 6788 Views
  • 11 replies
  • 0 kudos

1 moth to transfer Telus services

Hi all,Just wondering. Does anyone have the same experience?I tried to transfer Telus services to the new address.I started to call Telus December 7th 2021 and it took them 1 week to confirm that PureFibre is available to my address. I think it’s bec...

Slow internet speed

I have been paying for 5G 300 mbps and only get 60-100mbps. I have tried to get help from Telus with no luck. Their overseas emplyoyees could not find their way out of a wet paper bag. I wonder how many of thei customers have had this problem. We sig...

Teddydog by Neighbour
  • 3094 Views
  • 3 replies
  • 0 kudos

Router interface bug reports

I recently discovered a bug in the web interface of a supported router. What is the best way to report this issue to Telus? The regular "Contact Us" methods appear to be more for general service and not device-specific issue reports.

Resolved! Telus email arrives blank in my gmail inbox

Why does every email sent to my Telus account arrive in my inbox without body content? This happens consistently and I wonder why. It doesn't matter whether I open my gmail inbox through Outlook (my default), or on my phone or in gmail webmail, it's ...

vanthien by Neighbour
  • 2453 Views
  • 1 replies
  • 0 kudos

Tech had me install app

a tech had me install an app called techsee instant mirroring so they could observe me complete a speedtest. Is this normal? I just want to make sure I didnt install a malicious app?

bigry68 by Neighbour
  • 2073 Views
  • 2 replies
  • 0 kudos

Resolved! Enterphone and internet line

Hello!Recently moved into a new condo and had wifi/internet set up. We have a phone that we plug into the same line for our enterphone and was told we needed a DSL filter. When the phone is connected to the DSL filter and the modems are connected as ...

Cweber27 by Neighbour
  • 8241 Views
  • 8 replies
  • 0 kudos
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