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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 125930 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57899 Views
  • 43 replies
  • 7 kudos

Resolved! my telus gmail does not have google chat

in gmail all settings there is supposed to a tab for "chat".I do not see this in my telus.net gmail acctI have checked with other gmail users and they have this tabPlease advise

home phone service

Phone calls are made to my home number from an iphone or some other cell phones I get a message that my home phone is out of service. This has happened multiple times when the caller has been certain they are dialing the correct number. I've been tol...

arnoldcg by Friendly Neighbour
  • 2199 Views
  • 2 replies
  • 0 kudos

Resolved! Exceeding Plan Bandwidth

Hello I currently have PureFibre Gigabit Internet (included data :1000 GB) + Unlimited internet usage. IF I exceed 1000GB in a given month or period (i.e 1030 GB this past month) does my internet slow down, even i have unlimited internet usage?

Jmeier by Neighbour
  • 2317 Views
  • 1 replies
  • 0 kudos

Resolved! Boost WiFi Interferes with Optik TV

I recently added 3 Boost WiFi units to my network. Up until then I was using WiFi from a T3200M and WEB6000Q. Configuration is:1) Nokia ONT --> T3200M2) T3200M has some computers connected to it via a switch;3) T3200M outputs coaxial, which Telus spl...

Resolved! Game lag in LoL and Diablo 2 (VPN solves problem)

Hi,Starting about 2 weeks ago, my games start to have lags where it impacts the game play. Installed VPN and paid them to see if this will solve the problem and it does. I have attached 2 WinMTR with and without VPN to see what would be the issue. My...

rocky5688 by Friendly Neighbour
  • 4031 Views
  • 5 replies
  • 0 kudos

Resolved! 1gb purefibre internet not that fast - what's wrong here?

A week ago I upgraded from fibre 150 to 1gb. I get that 1gb is theoretical and that network congestion can impact speed. However, I've checked on ookla multiple times a day for the last week and the fastest down speed I get on a lan connection to my ...

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robcalm by Neighbour
  • 4333 Views
  • 3 replies
  • 0 kudos

Resolved! Pure Fibre in Sherwood Park AB

Is there any news/progress in the availability of fibre to the home in Sherwood Park? Telus is losing clients to cable internet due to the slower maximum speed.

eddietel by Friendly Neighbour
  • 6031 Views
  • 5 replies
  • 0 kudos

Resolved! HP Officejet 6830 will not connect to Telus Wifi Network

I have recently moved to Telus Wifi and my HP Officejet 6830 will not connect to my Boost2.0-6d33. the error report from the printer is about MAC address filtering but I have confirmed that it is off Help

Benfirth by Neighbour
  • 2127 Views
  • 1 replies
  • 0 kudos

Resolved! opening NAT type on Telus modem for online gaming (T3200M)

Hi,Does anyone know how to change the NAT type on my Telus modem to open? Would love to know how to do this. I am plugged right into the back of the modem with an ethernet cable, fiber to home service. My NAT type fluctuates between Moderate and Clos...

OGCryptor by Friendly Neighbour
  • 10160 Views
  • 4 replies
  • 0 kudos
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