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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 122764 Views
  • 314 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57422 Views
  • 43 replies
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Resolved! Alarm system loses dial tone on Home Phone

On telus fibre with home phone using the fibre.Yesterday the alarm system 'lost' dial tone' and starts it's 'trouble beep'. Other house phones also had no dial tone. Yesterday morning this was at 0430 so I turned off the alarm sound. Later, at a more...

Resolved! Telus T3200M modem and Telus wifi hub.. but the hub is not working

I have a Telus modem T3200M and a Telus wifi hub. The SETUP:Inside the panel where the Nokia ONT is, there is an ethernet cable coming from the ONT going to the WAN port of the modem. From the modem, there are 2 Ethernet cable connected to LAN3 & 4 g...

niklaus by Neighbour
  • 3967 Views
  • 2 replies
  • 0 kudos

Resolved! DAC Compatible with T3200

I've got a setup at home, where I have my Fibre going into a Mikrotik CRS305-1G-4s+IN, then split between my UDM and my Telus T3200. I originally had the Fibre directly to my UDM, but because it only can negotiate at 1Gbps (UDM limitation), I added t...

sharkannon by Friendly Neighbour
  • 6791 Views
  • 11 replies
  • 0 kudos

1 moth to transfer Telus services

Hi all,Just wondering. Does anyone have the same experience?I tried to transfer Telus services to the new address.I started to call Telus December 7th 2021 and it took them 1 week to confirm that PureFibre is available to my address. I think it’s bec...

Slow internet speed

I have been paying for 5G 300 mbps and only get 60-100mbps. I have tried to get help from Telus with no luck. Their overseas emplyoyees could not find their way out of a wet paper bag. I wonder how many of thei customers have had this problem. We sig...

Teddydog by Neighbour
  • 3094 Views
  • 3 replies
  • 0 kudos

Router interface bug reports

I recently discovered a bug in the web interface of a supported router. What is the best way to report this issue to Telus? The regular "Contact Us" methods appear to be more for general service and not device-specific issue reports.

Resolved! Telus email arrives blank in my gmail inbox

Why does every email sent to my Telus account arrive in my inbox without body content? This happens consistently and I wonder why. It doesn't matter whether I open my gmail inbox through Outlook (my default), or on my phone or in gmail webmail, it's ...

vanthien by Neighbour
  • 2454 Views
  • 1 replies
  • 0 kudos
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