Billed even after I already cancelled last month

[jace829]

I just received a Telus bill in my inbox for May. I had cancelled my plan in April (initiated on April 3, within a week of installation). MyTelus shows my account is cancelled already, so why am I still being charged for May?

[TELUS_Support]

Hi there, thanks for reaching out. We're sorry for the confusion.

If your account was cancelled in April but you’ve received a bill for May, it’s possible this charge reflects either your final billing cycle or prorated fees leading up to the cancellation date. In some cases, automatic billing cycles can overlap slightly before the final adjustments are made.

We’d be happy to take a closer look — please send us a private message with your account details so we can review the charges and confirm everything is accurate.