Does your Telus optik TV and wifi just stop working?

[thecoastwife]

My Telus tv and internet service is as reliable as a McDonald’s self serve ice cream machine. 
After spending hours and hours multiple times on the phone with the tech department to resolve the issue of my internet just stopping working, my TV not working and frequently just freezing I am extremely frustrated. The last tech told me I didn’t have enough wifi power and needed to upgrade. After realizing by upgrading I was actually going to save over $100 per month I upgraded. (So not only have I had crappy service for the last 24 months - Telus has been ripping me off). Anyways. I upgraded last week and I’m still having frequent occurrences of the wifi not working, my TV not working and TV freezing (the later a result of the internet not working). I can’t bear to call tech again - the idea of running around plugging and unplugging things and being on the phone for hours - makes me want to poke needles in my eyes.  Nor do I think it is reasonable for me to have to start or end everyday with plugging and unplugging modems and devices. I want a permanent solution. Worst part - by upgrading my system I had to commit to a 24 month contract so if I switch to another provider I have to pay a penalty.  ANY HELP OR SUGGESTIONS ARE APPRECIATED. But if you tell me to plug and unplug things I might loose it. 

[thecoastwife]

Here is an example 5 minutes after I posted my question. 

 

[TELUS_Support]

Definitely not the experience we want for our customers. We'll send you a private message to discuss further.

[Rocky3]

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@thecoastwife wrote:

Here is an example 5 minutes after I posted my question. 

 

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It is the twelve days later, please post the solution that fixed your problem

[thecoastwife]

Nothing fixed the problem. Had a tech come to the house. Still not fixed. Every couple days when it becomes unbearable plugging and unplugging the modem temporarily fixes the problem. The kicker realized that we were charged $200 for the tech visit. We’re told via this platform that we were sent a private message - not sure where this private message went (email?). When we upgrade our wifi to take advantage of the cheaper rates we had to bundle a home security package with it - so keep getting prompts to hook up my new hardware - which is intimidating as I don’t want to make a bad problem even worse. With poor service and no hope of it being fixed we will be changing providers. 

[thecoastwife]

And it is not 12 days later. This has been going on for 2 years. 

[Rocky3]

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@thecoastwife wrote:

And it is not 12 days later. This has been going on for 2 years. 

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Yes it was 12 days since you started this thread. What Telus tuner do you have? Do you have fibre or copper?

Are you aware I discovered the 21T tuner issue was due to the power cord it came with? You are describing a similar issue where plugging unplugging masks the problem by eventually making it work again.

[Anomar]

We have the exact same problem since accepting a new contract and upgrading to Internet 500, we have dead zones, where none existed before. Perhaps a new modem should be given to pure fibre customers, like the NH20A. The current T3200M is obsolete.

[TELUS_Support]

Hi @Anomar - we can always investigate what's going on. Please send us a private message if you're still experiencing issues

[Anomar]

I have had 3 tech consultations and am told that I have dead spots and will need to buy the wifi+ service, which I refuse to do because we had Internet 300 in February and no dead spots!

[Anomar]

How do I send you a private message?

[TELUS_Support]

@Anomar  We sent one your way. Please keep an eye out for it. 

[Anomar]

This is it!
Sent from my iPad