3 weeks ago
After 3 months of largely no issues my fibre modem is randomly disconnecting and reconnecting for the last 3 days. When it happens my phone, internet and TV all stop working. I called support and all they can say is they cannot contact my modem so it is either off or disconnected. It can be off for 1/2 hour then work for 15 minutes and then go off again at all times of the day or night. I rebooted everything, with no effect and then 10 minutes later it just started working.
I found an old post from 2022 that claimed this was a common issue when searching on social media. The last word was that they switched the channel on the Fibre Modem using the admin login so I guess I'll try that.
Solved! Go to Solution.
2 weeks ago
It got worse, disconnected most of the time, connected only occasionally for a few minutes or seconds.
A technician came by today and redid 3 fibre optic connectors and now everything is fine so far. I guess the fibre optic installers did a poor job on the connectors.
3 weeks ago
Since you've already tried rebooting and the issue continues, we'd like to investigate this further and explore options. Please send us a private message with your account details so we can take a closer look.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
2 weeks ago
It got worse, disconnected most of the time, connected only occasionally for a few minutes or seconds.
A technician came by today and redid 3 fibre optic connectors and now everything is fine so far. I guess the fibre optic installers did a poor job on the connectors.
2 weeks ago
- last edited
2 weeks ago
by
El-Eric
Glad to hear that your issue is fixed! It's hard to say what happened but at least your issue should be alright now
If our reply resolved your issue, please click on Accept as Solution to help others in the community.