Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hi everyone,We have a small office and purchase 5 static IP address from Telus business.The issue is that, we cannot add these 5 static IP addresses to our Router (happened to be Edge Router) as Telus does not support this way.Tech support from Telus...
My landline is giving off a strange dial tone. Something like a continuous droning . Occurs on my cordless Panasonic phones and my kitchen wall phone. Swapped phones around and unplugged them still the same droning …Cannot receive or make call with t...
For the past month, my high-speed internet has been really slow on my phone (32.60mbps) and my laptop great (78.73mbps). But here is the real issue, on my laptop (Macbook Pro) when I close my browser (Chrome) I have to turn off my wifi and turn it on...
I canceled my Norton 360 on my laptop as I was trying to transfer to my iPad. Now, neither one works. I cannot even reinstall it on my mac as I get the following: Norton 360 with lifelock basic plus is not active because your subscription has been tr...
According to the email sent by Tellus, it is charging me for a service that I have not contracted. On September 5, I sent an email informing you that I had no contracted service, they did not give any response, the customer service line was called wh...
I am on 1 Gb internet and recently my download speed (LAN) is consistently below 200 Mb/s My upload speed, however, is above 800 Mb/s. I also noticed a considerable slowdown of streaming on my TV. Any ideas?
At the moment, my internet is absolutely awful. What can be done to fix this?
Hi Everyone!I just wanted to know a few things.Over the summer we had telus come into our small town and start to lay fibre cables, they had asked house to house about if they would be interested in fibre. However i dont know if our property was miss...
I have a T3200M, using copper because my neighbourhood in Squamish for some reason does not have Fibre... I have both 5G and 2.4G enabled on the router. What I am experiencing often is that all devices that are connected on wifi will lose a wifi conn...
I called Telus on Nov.1 about my house phone that suddenly stopped working. The customer service agent said that someone was going to come to my building to fix it the next morning. However no one showed up the next morning on November 2. I called Te...
