Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I have a T3200M, using copper because my neighbourhood in Squamish for some reason does not have Fibre... I have both 5G and 2.4G enabled on the router. What I am experiencing often is that all devices that are connected on wifi will lose a wifi conn...
I called Telus on Nov.1 about my house phone that suddenly stopped working. The customer service agent said that someone was going to come to my building to fix it the next morning. However no one showed up the next morning on November 2. I called Te...
So my wifi boosters are appearing in the My Telus Wifi app and according to the app getting excellent signal (they're all hardwired with ethernet) but when I dig down into them, no devices are showing as connected to any of the 4 boosters I have. The...
Last fall, I recall a neighbour mentioning Telus was rolling out fibre optics in the area but a year later, the online coverage map say it isn't available. Any ideas whether that coverage map is incorrect or they stopped rolling it out?
Hi all, is there an email address where I can share a security video with Telus, so they can tell me if the person that came to my door to discuss the new Purefibre is an employee of Telus or not? It was not an appointment that was set up, but they c...
I just got internet set up in our new home and they gave me the white Telus Wifi Hub and one booster. The 5GHz and 2.4GHz signals are joined to one SSID. I tried to get the my Google Home Mini speaker connected via the Google Home app. I get through ...
I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet (via cable) and I was told it is a common issue with the white Telus modem. Does anyone have similar iss...
I have a Telus Wifi Hub and one Booster set up.Every 60 minutes the booster drops off the network, shows a red light, then a blinking blue, then solid blue as it comes back up. The interruption is enough to drop Zoom and VOIP calls.The Wifi Hub is fi...
I'm looking to switch our mobile and home services to Telus but I don't know where to start. I know we can save if we bundle but not one Telus store does it all. Do we start with getting Mobile set up and then bundle and save when we sign up for home...
On my T3200M when I go into Advanced settings to turn on Bridge Mode, there are no checkboxes available to choose Enable or Disable.I should be able to enable it right?
