Optik TV box not functioning with samsung tv

[VanFan]

I bought a Samsung QLED Smart TV a few months ago. When I first connected the Optik Box, it worked OK. A few months ago, the Optik TV box started to reinitializing frequently for a very long time whenever I switched to something from the Telus home screen. A week ago, the Optik TV Box just played "dead" it won't initialize at all. I called Telus support, they checked everything and there is no problem with the box or the HDMI cable. They asked me to call Samsung. I called Samsung, they can now remote to my TV. They also checked everything and again, they cannot find any problem. HELP!!!

[TELUS_Support]

If both the TELUS Optik box and your Samsung TV have been tested and no faults were found, the issue may lie in how the devices are communicating. Here are a few steps that may help resolve the problem:

• Try a different HDMI port on your TV.
• Use a different HDMI cable to rule out intermittent cable issues.
• Power cycle both devices: unplug your TV and Optik box from power for 1–2 minutes, then plug them back in.
• Disable HDMI-CEC (Anynet+) in your Samsung TV settings, which can sometimes interfere with how external devices behave.

[ohjay73]

Samsungs are problematic with pretty much any device.. especially the frame range.. the easy fix is to get a hdmi cable that says 8k on it, it doesnt have to be expensive.. simply has to have 8k bandwidth potential.. and all your problems will go away

[CLC]

Hi @VanFan.

• Have you tried disabling HDMI CEC under Settings/Device settings/HDMI?
• Do you have any other TV or monitor to test the TELUS digital box with. Hoping to confirm if the issue is limited to this specific TV or can be reproduced on another screen? If the issue is impacting other screens, it could be a deffective power supply unit, which can be swapped by calling in.