Telus Connect App not working

[Tanveer817]

It has been more than 2 months and still my telus connect app is not working. I cannot schedule or pause any devices.

[TELUS_Support]

I wanted to give you a bit of an update. We released an app update in mid-January which fixed the issue for some customers but it turns out it wasn't a fix for all. We took this back to our Dev team who are now working on a hardware firmware patch which will be coming soon.

Firmware updates are enabled by default so there's nothing more that needs to be done on your end. If we hear about a release timeline we can share, we definitely will :). Thanks for your patience with this. 

[Lala127]

Is there any update to this? Still not working for me.  

[TELUS_Support]

Our team is still working on resolving this issue. We'll have an update for everyone once we hear back. Very much appreciate your patience!

[Tanveer817]

Hi, 

You guys and your app developer team is a joke. It has been more than 4 months and you still are unable to resolve the app issue. Iam just waiting for my contract duration to end in few months and will switch to shaw. Now shaw is under rogers so they will have far better services than you guys and they also have internet control app which is working as required.

[Lala127]

What is the update????