Telus Pure Fibre in Ontario - PPPoE

[Serpentor]

This isn't really a question, it's just FYI for Ontario (and, I assume, Quebec) customers that have Telus Pure Fibre, delivered on Bell's fibre.

In Ontario, Telus has to use PPPoE.  Make sure you get the username & password from the tech or call tech support.

Settings are accessed from Network > WAN, then clicking the Edit button.

Username is in the format of username@on.telus.com

MTU should be set to 1492.  No service name is required.

On my modem, I had to enable 802.1q (VLANs) and set the VLAN ID to 40, and the Priority Bit to 0.

You can also check the boxes for the modem to remember these settings even after a factory reset... something the Telus tech apparently did not do.

If you're going to try to get the router to work in bridge mode so you can use your own firewall/router/APs, you will need this information.

Good luck!

[Mreid153]

I have had zero luck bridging my NH20A to my Flight 2 router. Can't connect by DHCP or PPoE.

I exposed the password field and have my PPoE PW (6 digits?).

Was unable to bridge on either Lan 1 or 10g

[Mreid153]

Flint 2*

[Serpentor]

Does your router have logs for the PPPoE authentication?  If you're in Ontario (Bell last mile), they use PPPoE.  I set my NH20A to bridge all interfaces.

From what I've read, some people have had to factory reset the NH20A then put it in bridge mode for it to work.

[Mreid153]

I'm in Ontario,

Did multiple factory reset, tried 10g port, LAN1 with no luck 

PPoE and DHCP.

I'll tinker a bit more and get the logs when I get some time, but I'm not sure if there is anything on Telus end that has to be done first. When I spoke to tech support they said it should be working.

I appreciate your response, thank you

[TELUS_Support]

Hi there, thanks for the update and for troubleshooting on your end. If you’ve already tried the factory resets and different ports without success, it’s possible there could be a configuration issue on the TELUS side, or an additional step needed for your specific setup. To get this sorted, we recommend sending us a private message with your account details, and we'll escalate this to our technical team. They’ll be able to take a closer look at the configuration on our end and ensure everything is set up properly for your connection.