Difficulty Cancelling Service; Website Errors

[katayoon]

I want to cancel my service but I can't talk to a human. I have been on hold for two hours. I tried the chat bot, I tried ordering a new plan on their website but it just glitches out. I am so frustrated I just want out and there is no one available to help ALL I WANT IS TO BE OUT OF THIS NIGHTMARE THAT IS TELUS PLEASE IF ANYONE IS READING THIS SEND HELP!!!!!!!!

[Mamayama]

In the my Telus app, go to support. Type in CANCEL and then it will organize a callback from retention. No waiting needed. 

[TELUS_Support]

Hi there, we’re really sorry to hear about your experience — this is absolutely not how we want our customers to feel. If you're still looking to cancel your service, please send us a private message with your account details, and we will do our best to help.