Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
On my NH20A, I have un-selected "Discard Ping To WAN Interface" (under Intrusion Detection). Yet I cannot ping the device from the internet, using the WAN address of the device (162.156.58.69). I am pinging from my phone, with wifi disabled, so it is...
Hello, i was connected on my application this morning, but i had to disconnect. I cant connect again. I changed my password, but i always have that message: ERR_AGL_ACN_3545I know my password is good, because i can connect on other Telus applications...
I have 2 internet installations. I have 2 houses beside each other - I live in one, and have tenants in the other. I wanted to install / provide internet for them. my install is 1.5GB fibre and I use Linksys wifi 6 mesh routers and it’s fast. the ten...
Hi,To limit my kid’s wifi access, I created a couple of family profiles and set up schedules for each child. When the scheduled wifi ban is on, my kids now bypass it by logging in as a “new device”. I saw a post where a parent only allows guest wifi ...
Hello, I am experiencing a problem of watching my WWE channel and all my NHL Center Ice channels on TV+.What is the problem with that? It was there last NHL season!
I just got the new 4K Optik box and supposedly I should be able to watch recordings on my iPhone using the TV+ app. The app shows the recordings but says they are only playable on an Optik TV Digital Box. How can you watch them? I've got the latest v...
Neither of our two PVRs will record. We have many scheduled Series recordings and none of them are happening. This has been going on for weeks. If we press the red button on the remote to record a live program, the guide will show the red dot like it...
Hi,List of things I've done:Reinstalled the app for Android on my s21 ultra, and tried Chrome and Edge for browsers.My username/password is the same on both and I'm not mistyping.Browser Error:Error: You are not currently logged in please try to logi...
I cancelled my ADT/Telus Home Security back in May. I am now living in another country. But I am still getting bills which I am definitely NOT going to pay because I don't owe anything. I have contacted Telus about this but it continues to happen. I'...
This is an edited post for my initial rant about my install of Telus fiber. I realized that ranting How poorly the install went doesn’t really help anybody if they were coming here to make a decision on whether to switch to fiber optic. So what I fou...
