Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hello, So I accidently placed an order for the new TELUS digital box, however, I do not want it. Now TELUS is shipping the new box, but I want to keep my TELUS Optik TV STB as is. Now in the email they say that my equipment will stop working on the 8...
Dear TELUS and TELUS community, I am still waiting for the reimbursement of the rooter and the last bill balance. First you send it to the address you had on file although I had change it on the phone. Second you ask me to call and ask an assistant t...
Just set up my new Telus TV Digital Box which seems to be working fine ... I see I can cast Telus material thru the Telus TV+ app ... however is there a way of casting my own videos off my android phone to my tv via the Telus TV Digital Box? Thanks
I I put in a change/move location request online through my account, I was called a few days before to set up the tech and was also advised that my internet package would need to change as my old one was DSL and my new location is fiber optic to whic...
I've restarted the fiber converter and Telus modem but my Archer AX50 is still getting 300mbps instead of the 900 I'm paying for. Right now that is the only thing turned on in my house, everything else is disconnected from the router. converter wired...
I signed up to take advantage of internet, cell phone, and home security bundle. Good price Internet has been horrible. Feels like I've gone back ten years. I had forgotten all about the "joys" of buffering but now I experience it regularly. Started ...
So I've just had a sales rep visit my home and I've agreed to have Telus PureFibre brought into the home to replace the existing Shaw (Rogers) Internet service. The lower floor of this home is finished and I'm worried about the Telus installers' abil...
Hi all. I've got an older T3200M modem with port 1 running bridge. I run port 1 to a seperate router and run a segregated network from there for my LAN and main Wifi. On the T3200M it is running only dedicated WiFi for Optik TV and the PVR and some s...
I switched my cell phone and home internet service to Telus about two weeks ago. And couple days ago, I want to switch them back to my original service provider. I have successfully switched my mobility service back, but now i am stucking at cancelli...
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list displays okay, as well as the call log. I tried the ...
