Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I have recently had a new internet box installed to help fix our issue with laggy/slow internet well now my Xbox’s aren’t connecting properly so we can watch movies or do all that but we can not play online multiplayer games on the consoles. Have tri...
I was digging up the side of my house to install a gravel driveway/pad. I was surprised when I encountered orange conduit only inches below the ground level. I worked to expose the line and wonder why it is routed like this? The conduit was scored bu...
Telus has known about the extremely long waits on the phone for many years! Telus, why have you not fixed this issue? Waiting now for 45 min. No call back offer was given. I want better access to a live agent!!!!!!!!
I'm brand new to Telus. Have been a Shaw customer for over 25 years. What I don't understand is the timeshift channels. Why is the tonight show on at 11:30 pm? On Shaw I could watch are 8:30. I know it is a timeshift channel. Do I have to pay extra t...
PLAN COST- $130+$20= $150-$5-$20-$20= $105SO... the number Telus gives me is $20 more for lack of math? TELUS Internet New $125.00 /mo. PureFibre Internet Gigabit$130.001. Unlimited Data Usage$20.00 /mo.Customer Equipment2. TELUS Wi-Fi HubIncludedDis...
I know there are free previews offered, but these channels and locked on my guide and only give me an option to subscribe. How do I access the free preview channels? Ie HGTV and Adult swim are available until end of September.
Hello, I raised this issue over a year ago but the sound sync issue on Apple TV seems to be getting worse. It started with just American channels but now is affecting time shift channels as well as some others including Food Network. Is there any ETA...
Hi! Hoping a Telus rep can see this and connect directly. Don’t want to call again for reasons that will become apparent below. We have recently started a new service in a house with an existing Telus connection. Expected a simple install and go! Har...
I have $3.13 in bill fees and payment was due two days ago. I will have it paid by next week because money is tight. I was wondering about how long Telus will allow a fee to be unpaid and from there, how long I have until Telus disconnects me from my...
I've been on the phone for over an hour. Waiting. Was transferred to the wrong department by the first operator. If I treated my customers like this I wouldn't have a business. I WANT TO QUIT TELUS!!!!!!!!
