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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 124878 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57744 Views
  • 43 replies
  • 7 kudos

Resolved! Losing channels

OWN, OLN and NASA channels are being removed from the channel lineup. What will be replacing them? If nothing, when will we see a bill reduction?

Legacy account

Hi I'm currently a legacy account holder and Telus is doing their best to try and make me give this account up and change to a newer more expensive plan. To have all the channels I have now I would have to add many more bundles just to get what I hav...

jstooch by Neighbour
  • 1049 Views
  • 1 replies
  • 0 kudos

new TV+ Optik box

Just got the new TV+ Optik box required since we added Disney+ to our subscription. I went to add some recordings and the message that "to add this feature to your plan, visit telus.com/recordings to chat with an online agent" First, as this is an up...

Sherrye by Friendly Neighbour
  • 1664 Views
  • 3 replies
  • 0 kudos

Internet set up

We just got Telus set up the other day, and while the internet has been fine we were surprised to find out that it’s not just a single modem but 3 different peices that take up a large amount of counter space, and 3 different plug ins. With being in ...

Shaylene by Neighbour
  • 744 Views
  • 1 replies
  • 0 kudos

Resolved! Access to Apple TV+ and Disney+

Is it possible to access Apple TV+ (468) and Disney+ (470) without a TELUS subscription? I already directly pay for these subscriptions Netflix (422) and Amazon Prime (424) are available without TELUS subscriptions...why not Apple TV+ and Disney+ ? t...

verne by Neighbour
  • 1843 Views
  • 2 replies
  • 0 kudos

Resolved! Fiber X 5 capped at 3250 mbps

I signed up for the new Fiber X5 plan. My entire house and all devices are connected on 10Gbe connections.However my DOWNLOAD speed is still capped at 3250 mbps, while my upload is at 5350 mbps. All the benchmarks show around 3100mbps, all uploads sh...

Vincent86 by Helpful Neighbour
  • 10327 Views
  • 20 replies
  • 0 kudos

Fiber

I just got my telus fiber hooked up. However I have my own router which has vlans , and voip setup. an the telus fiber be hooked directly into my UDM Pro?

DisucsZ by Neighbour
  • 808 Views
  • 2 replies
  • 0 kudos
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