Home Services
Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 133476 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Team Member
  • 58799 Views
  • 43 replies
  • 7 kudos

Optik TV frequent internet disruptions and countless rebots

Almost as soon as we converted to Telus Optik TV from shaw two years ago we have had to regularly reboot our system every time we want to watch anything, either manually by unplugging the modem or by using the settings menu when the system shuts down...

Hewstone by Neighbour
  • 3444 Views
  • 7 replies
  • 1 kudos

Telus TV Digital Box

Does the new Telus TV Digital Box have an IR sensor located on it. Im trying to gain control over the device using Control4.

MrMeatball by Friendly Neighbour
  • 1600 Views
  • 3 replies
  • 0 kudos

Resolved! Fiber Modem connection to Network Switch

Hi, I just got Telus Fiber in my home. I have connected one of the LAN ports to our home Network Ethernet Switch and I am getting "can't assign IP address" errors on some home computers. Does anyone know if the Fibre modem limits the number of IP tha...

OS

My current OS IS 10;API; 29 I saw in one comment it should be 30 or 31

GAM by Coach
  • 3800 Views
  • 10 replies
  • 0 kudos

Resolved! Why does the technician require access to the electrical room?

I am having Telus install Internet for my apartment unit. The technician came and said they needed access to the electrical room, which I did not have at the time. So we needed to reschedule. The strata is now telling me that the technician should no...

Lucas_S by Neighbour
  • 2465 Views
  • 2 replies
  • 0 kudos

Green Screen solution by changing resolution to "Auto"

FYI, solved my Green Screen issue by switching the resolution on the new Telus Android box from 4k to Auto. The problem was when the TV/box had been off for a few hours then powered back on, it would be frozen on a green screen. The audio was fine bu...

Networks by Helpful Neighbour
  • 3082 Views
  • 3 replies
  • 1 kudos

Wifi speed is MUCH faster than Ethernet

So I did some speed testing on my phone via wifi and pc via Ethernet.Download a few games on steam (pc) and highest speed was 1mb. It gets slower when I use chrome or discord. And I use telus speed test when I was not downloading anything and max dow...

Kingsize by Neighbour
  • 2446 Views
  • 7 replies
  • 0 kudos

Over bill

Hi can somebody help me for my problem I have been here before for my phone mobility and now Have a problem for payment on our home service and home security.it will not happen and I’m not getting upset for Telus only have a problem for the store age...

Trending tags
Friendliest neighbours