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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 125820 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57880 Views
  • 43 replies
  • 7 kudos

Internet cutting out or slowing to unusable speeds

On my home PC, my phone, or any family member in the house’s phone the internet will cease working entirely, most often later in the evening beyond 7pm. With my PC I’m able to monitor the network using the NZXT CAM application and I can see it up to ...

Resolved! Boost Wifi Mini

Recently I just had Pure Fibre installed and all works well with the wifi, except for the Guest network which results in really slow speeds of about 35 Mbps when testing with various network speed test sites.Regular wifi has speeds of about 400 Mbps....

gpi by Organizer
  • 1289 Views
  • 1 replies
  • 0 kudos

dual Ghz on T3200

I am looking to have a modem that can service both 2.4Ghz and 5 or 6hz as most of the home apps that I have downloaded to control lights, plugs, appliances etc use the slower 2.4Ghz and will not work on the higher Ghz. Now I understood that the T3200...

waynjer by Neighbour
  • 3722 Views
  • 9 replies
  • 0 kudos

Internet down again

For the second night in a row the wifi - 6 stopped working. Last night it started working again around 9:30. Super frustrating. Tried everything to get it back working. Shows on the app that my house has internet but the router is down. Any help woul...

Boost WiFi Ethernet connection not getting 1gbps

Hey there, I got a boost Wi-Fi setup with 1gbps speeds yet my speeds have been maxed at 93 mbps with or without ethernet connection. After searching for hours, the only lead I found was disabling the auto mesh for the router and direct connecting to ...

Carer by Neighbour
  • 1755 Views
  • 3 replies
  • 0 kudos

Resolved! Ethernet connection

Do I need to change a setting for my Telus box to accommodate Ethernet or just hook up the cable

Janzep by Friendly Neighbour
  • 5181 Views
  • 9 replies
  • 0 kudos

Resolved! Telus Tv+ doesn't work anymore on any platform for my account

Hello,I have been with Telus TV from the very beginning in 2010. Back then it was $10 a month promo for their subscription. One of the best features that came out was Optik Tv on the go. With this, I could watch live TV on my smartphone when I was aw...

docchizz by Helpful Neighbour
  • 16765 Views
  • 19 replies
  • 0 kudos

Can't reply in private message.

- The link wasn't work.- The private message couldn't send. (reached the limit but I didn't reply anything before that)- My issue was there already a week and still at step 0 to solve the problem.- Is it very hard to get call back from Telus? after w...

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