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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 127337 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58097 Views
  • 43 replies
  • 7 kudos

Resolved! POA Holding Box

Greetings, Telus will be installing POA Holding Boxes above each apartment door in our building in order to bring Pure Fiber. What does "POA" stand for? Thanks,Shane.

Shane by Leader
  • 6221 Views
  • 4 replies
  • 0 kudos

Gigabit internet is REALLY slow

So I got gigabit internet a couple of months ago and it has been working great, but these past 2 months have been awful (My pc is plugged directly into the modem and I did get 940/940 for a couple of months).First, I got 300 down and 700 up, and then...

Telus to cancel my 3rd party services

I've had Telus phone services for many years, but just switched my Internet from Shaw and TV from Bell as part of their current promotion. Telus installer came last week to hook up my services. Telus rep said they would cancel my old Internet and TV ...

alam140 by Neighbour
  • 4036 Views
  • 2 replies
  • 0 kudos

The Pure Fiber service in my home is DOWN !

Anyone is encountering the same issue? My Pure Fiber internet service is down from beginning in this morning. The interface is keeping up and down over times making the internet service in trouble.

PeterREW by Neighbour
  • 4589 Views
  • 4 replies
  • 0 kudos

Ios13 and the Telus my WiFi app

Ran into a strange problem using ios13.1 beta and it looks like I was not able to my Telus Boost nodes since it could identify my home network, but my other phone still using ios12 doesn’t have the issue. I know we won’t get support using pre preleas...

CBC radio connections on Stingray Service

For the last few months CBC radio reception has had a loud transformer hum or howl in the background. I can hear the voices clearly but this hum is quite aggravating. Occasionally it disappears, but then it's back. This is Edmonton radio 2, I notice ...

Ranger by Neighbour
  • 2163 Views
  • 0 replies
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Resolved! Modem to Router Connection

Hey everyone, I currently have this setup: Ethernet cable from Modem, in LAN 1, connected to my wireless Router WAN. However, I noticed that the modem also have WAN slot as well, so should I have it connected to that instead?Example: Modem WAN, conne...

Jamess by Friendly Neighbour
  • 15554 Views
  • 13 replies
  • 0 kudos

Desperate need of help with Telus fibre

Hi thereI have been waiting for 2 months now for Telus fibre to be dropped in my house. It is a new area and my fellow neighbours have Telus fibre already. I was told by the third party company that does the drop that they needed “locates?” And then ...

Rahuls by Neighbour
  • 5028 Views
  • 3 replies
  • 0 kudos

Managing Internet Plan on MyTelus- Issues

When logging into MyTelus home account then clicking the "Manage Internet Plan" link, I am being taken to another Telus login page asking for an email address and password. However, my email address and password for MyTelus does not work for this log...

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JMO21 by Friendly Neighbour
  • 4348 Views
  • 2 replies
  • 0 kudos
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