Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I took time off work on two different days this week to meet a Telus service technician at my new home (at a scheduled time) to hook up my TV and Internet. In both cases, they did not show up. In both cases, they did not bother to call. I now have a ...
My docking station is connected directly to our network via an ethernet cable to our Telus MoCA adaptor, to the wall. Up until 2 days ago, that was the internet connection I used. Now my laptop will only connect via wi-fi, even though it's docked.I'v...
This is getting unreal. I have called three times to cancel my optic tv service. Every time I get hassled as to why and keep placing me on hold. Finally the third time it apparently worked. I asked if I would get email confirmation and was told yes I...
Before the pandemic, live sports such as Blue Jays home games (Sportsnet), Raptors home games (Sportsnet and TSN), many CFL games (originating in the east, TSN), Wednesday Night Hockey games played in Toronto, Ottawa, or Montreal (Sportsnet) were bro...
This a weird topic to bring up regarding a company that posted 20.1 billion in revenues last year but does TELUS use community parking for its service fleet? I would think a company, a conglomerate, this size would either have enough resources to hou...
We are having the worst time trying to watch the Oilers this playoff season. They have installed a train horn in the ice district that goes off 40 seconds before a goal happens on our TV. They play the same Sportsnet broadcast we are watching but are...
I had an ActionTec 3200M and when I signed up for PureFibre Gigabit customer service at Telus convinced me I didn't need the WiFi 6 that it comes with because they said I didn't have enough devices to need it. First saying I didn't need it, then sayi...
I ordered a Fibre internet connection on March 13th, and I still do not have service. The property had fibre installed to a house that is being demolished. I am trying to install internet in the newly built house. I tried to explain the situation on ...
How do I cancel the internet I’ve lost my son recently and I want to cancel the internet new to this
Now a new bug, to me at least. A one hour recording time shown and the show stops playing at 1/3rd of the way when fast forward button pressed. restarted several times and gave up. Things should be getting better, but against all odds they are gettin...
